Shipping and Returns

Shipping Policy:

Processing Time:

We aim to process all orders within 1-2 business days. Orders placed over the weekend or on holidays will be processed the next business day.

Shipping Methods and Times:

We offer various shipping options, including standard shipping (3-5 business days), expedited shipping (1-2 business days), and international shipping (times vary by location).

Shipping Costs:

Enjoy free standard shipping on orders over £50. For orders below that amount, shipping costs are calculated at checkout.

Tracking Information:

Once your order ships, you will receive an email with tracking details so you can monitor your package’s journey.

Shipping Restrictions:

Currently, we do not ship to P.O. boxes or certain international locations. Please contact us for more details.

Return Policy:

Return Window:

You may return items within 30 days of purchase. The item must be in unused, original condition.

Condition of Items:

All returned items must be unused, in their original packaging, and with all tags attached.

Return Process:

To initiate a return, please contact our customer support team at [support email] or fill out the return form on our website. Once your return is approved, we will provide instructions on how to send the item back.

Refunds and Exchanges:

Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item. Exchanges are available for items of equal value.

Non-Returnable Items:

For hygiene reasons, opened or used products cannot be returned. Gift cards and final sale items are also non-returnable.